TAURUS
Insurance Services Limited

A leading provider of innovative
lifestyle insurance solutions

Dedicated to Customer Excellence

We are driven by a passion for delivering value, service and quality to our customers, the customer is at the center of everything we do.

Taurus is a long standing insurance intermediary with over 15 years of experience designing and delivering lifestyle insurance solutions. We do this through our own brands and on behalf of partners, through a diverse set of distribution channels. We are a people-focused organisation driven by a passion for delivering innovation, value, service and quality to our customers. We are a leader in providing mobile phone and gadget insurance and also a leader in providing repair and replacement solutions for standalone gadget and travel insurance addon cover. Our customers and partners trust us to protect over one million devices each year.

Customer Focused and Driven

First and foremost the customer is at the center of everything do, supported by our ethos of treating all our customers fairly and transparently.

Bespoke Product Design

Using in-house expertise accumulated over decades we design innovative insurance schemes tailored to the specific needs of our partners and customers

Multi-channel Distribution

Using our own cloud-based platform and in house development team, we are able to provide robust, secure and scalable online and offline distribution capabilities

Fulfilment and Claim Services

We have our own in-house teams that provide best-in-class sales support and gadget claims services, using our own network of UK repair and replacement suppliers

Our Team

We love technology and we are passionate about providing insurance solutions for the connected world in which we all live.

We are a group of insurance experts, digital marketers and e-commerce innovators with a passion for delivering products that truly fulfil customer needs and provide great value. Our success is based on this combination of traditional insurance values coupled with our talent of using technology to solve problems. We pride ourselves on our experience and success in identifying, structuring and executing the right solutions. Collectively as a team we have sold many millions of insurance policies over the past 20 years.

Board of Directors

James Cottrell

James Cottrell - CEO

An industry leading underwriter, broker and business owner, with over 20 years’ experience in running general insurance businesses within the UK, Europe and Australasia.

Helen Archer

Helen Archer - CFO

An experienced finance professional with good analytical skills and intuition, Helen also brings with her a wealth of experience in risk management.

Mark Izzard

Mark Izzard - CMO

A digital marketing expert involved in some of the largest and most successful insurance brands. Mark has extensive experience setting up online insurance businesses in the UK, Ireland, The US and Australasia.

Mark Emblim

Mark Emblin - CTO

An innovative and passionate technical leader with over 15 years’ experience designing robust, scalable ecommerce platforms for insurance markets in the UK and overseas.

Jamie McCarthy

Jamie McCarthy - CCO

A very experienced finance and commercial stakeholder, who is as comfortable leading the direction of large insurance businesses as he is in creating and guiding start-ups.

Management

Gordon Kay - Claims Manager

Gordon has decades of experience in the insurance industry many of which he has spent running claims operations for insurance businesses in the UK and Europe.

Ben Truman

Ben Truman - Customer Services Manager

A conscientious and passionate professional with many years in customer centric roles ensuring the delivery of excellent customer service.

Our brands

We own and operate three of the UK's leading phone and gadget insurance specialist brands.

Customer’s lifestyles are changing and so are their insurance needs. We’ve recognised the need for flexible cover, easy online claims and fast turnaround on repairs and replacement devices.

iPhone screenshot of Switched On Insurance site

Switched On Insurance offer great value lifestyle and gadget insurance policies tailored for individuals, families, students or businesses. Switched On offers a premier service with an easy to use website, 24/7 online portal and simple online claims.

iPhone screenshot of Trusted Insurances site

Trusted Insurances offer comprehensive mobile phone and gadget cover for business and individuals, with simple terms and competitive prices. Easy to use website, 24/7 online portal and simple online claims.

iPhone screenshot of Trusted Insurances site

Swipe Insurance is a mobile phone only insurance brand, specialising in offering low cost, comprehensive mobile phone cover. Easy to use website, 24/7 online portal and simple online claims.

Working with us


A collaborative partnership to ensure the perfect solution to your insurance scheme requirements.


The Taurus team have many years of experience creating and delivering both B2C and B2B insurance solutions. We have worked with partners large and small to create and deliver commercially successful propositions. In collaboration with our partners and through our own brands we have sold many millions of UK insurance policies.


We can help you with any aspect of a proposition from simply brokering a scheme to designing bespoke products and providing complete end-to-end fulfilment through our distribution platforms and access to a wide variety of sales channels.


We carefully project manage and deliver our propositions using an agile and collaborative methodology.

Plan

  • Discuss your aspirations
  • Gather consumer data
  • Create a commercial model
  • Present our proposal

Create

  • Build mock screens
  • Gather your feedback
  • Agile IT development
  • Help you plan your marketing

Launch

  • Deploy website
  • Market product launch
  • Collect MI data
  • Review & continuously improve

Partners large and small

Nurturing long-term relationships is at the heart of Taurus. Whether you are a small broker, high street retailer or one of the largest insurance brands, we can offer a bespoke solution tailed to your unique business needs.

Taurus has decades of experience designing, launching and growing commercially successful affinity ptopositions, by supporting partners throughout. Improve your customer satisfaction and conversion rates with a bespoke and fully branded white-label solution, built and supported by our professional teams.

Our Services


By building our own in house platform and service teams we are able to provide robust, secure and scalable online and offline distribution capabilities to partners and a market leading experience to our customers. We can quickly provide a branded version of our platform to get you up and running in weeks rather than months. Our platforms provide many advanced features, such as multi-channel sales capability, aggregator integration, automated renewals, claims handling, detailed web analytics and management information. For more information contact us.

Cost Savings

Utilising our investment you can out-source your ecommerce and or claims processes to us, allowing you to concentrate on other aspects of your business.

Underwriting Performance

Our product specialists along with our in-house procurment network and automated claims processes ensure that we are delivering market-leading efficiencies in driving down claims costs.

Customer Satisfaction

The benefit and value of insurance can only be measured at point of claim. Ensuring customer satisfaction is a core to what we do. Speed, efficiency and care are the ways in which we deliver this.

Partnership

We work with you to understand your brand and your customers. Together we can then optimise the proposition and service. Constantly innovating and creating a culture of excellence.


White label solutions

Don’t waste months developing your e-commerce solution. With our branded in-house bespoke platform, you’ll be up and running in weeks. Get a fast time to market and have a robust, secure and most importantly scalable cloud based platform, tailored to your needs.

Includes advanced features such as:

Multi-channel sales capability

Aggregator integration

Automated renewals

Detailed web analytics

Management information

Add on an efficient claims administration service working alongside your brand. We administrate thousands of claims every month and have best-in-market customer services support.

You get our own repair and replacement network, designed to give customer’s fast, accredited and quality workmanship. Your customers can choose from walk-in repair solutions (including Apple Genius bar), doorstep collection, swap our service or the traditional repair by post. All replacement devices are highly graded and come with a comprehensive warranty.

You’ll get a first class reporting suite online, with SLA management added in.

Let us help you

Our Services



Innovative lifestyle insurance solutions

By building on our own in house platform we are able to provide robust, secure and scalable online and offline distribution capabilities to partners and a market leading experience for our customers.


We can quickly provide a branded version of our platform to get you up and running in weeks rather than months. Our platforms provide many advanced features, such as multi-channel sales capability, aggregator integration, automated renewals, detailed web analytics and management information.


We are also able to provide standalone and integrated claims management services, using our own closed-loop best in-class repair network.

E-commerce solutions


We are the leading provider of quality phone and gadget insurance solutions to the UK affinity market. We support a number of D2C brands with our unique service based proposition. We are able to provide complete white-labelled solutions including, ecommerce sites, Direct Debit administration and payment processing, off-line sales and service, reporting and claims administration.

Claims services


We realised early on in our development that controlling claims and importantly maintaining our own repair and replacement network was essential to provide quality products at the right price. We have developed our own claims business, utilising a rule based IT platform to reduce fraud and improve logistics reducing costs. Our systems and processes are scalable and fully configurable, enabling us to deal with not only our own, but also clients gadget schemes. How are we different?

Fully Branded

We are an extension of your brand, looking after your customers as if they were our own. We can provide bespoke website designs and fully branded telephony, email, sales and claims documentation and experience.

Scalable and Robust

We can grow with your business, utilising our cloud based sales and service platforms along with our flexible operating model. We built our IT capability from the ground up with global distribution and a partnership model in mind from the very begining.

Flexible

Our system is process and work-flow driven, meaning we can incorporate different products and underwriting rules easily. We can push and pull data using our Web API to ensure policy and reporting data are always up to date.

Online Claims Assessment

We enable our clients to choose the level at which they want to automate the claims process allowing your customers to log claims online.

Reporting Excellence

We understand that without quality data it is not possible to make quality decisions. We provide access to claims performance data, as well as consolidated SLA and operational metrics.

Product Design


We have good working relations with many of Europes leading insurers and MGA's. We are able to provide capacity for small and large schemes in the Travel, Gadget and Warranty lines.

Contact Us


Need to make a claim?

If you are a customer and need to make a claim please visit our claims website.

Make a Claim

Contact us about a policy?

Talk to our customer services team on 0330 041 2864 or click below to email.

Contact Us

An insurer or broker?

Talk to us about partnerships and the insurance services we can offer.

Contact Us